In case of any problem you encounter on this site, which we try to serve within the framework of our customer satisfaction policy, our ability to assist you better and faster depends on your compliance with the following points;

In order for the product to be returned, the customer must check the order with the cargo officer when it is delivered to him. If there is any deterioration in the cargo package or packaging, the product must be returned by keeping a report before the product is received. Returns made after the product is received, claiming that it was damaged in shipping, are not accepted.

In order for the products that have been sold and started to be used by accepting the cargo package to be returned, the product must have become unusable due to a manufacturing defect.

Although there is no problem with the product, if the product packaging is opened and not used within the framework of our customer service quality policy, you can return the product as you received it within 7 (seven) days from the delivery date. The product can be returned after submitting a return request and accepting this request. If the product is returned by cargo, the shipping fee belongs to the customer. All products, except personalized products sold on our site, are under a 7-day satisfaction guarantee that covers money back and product exchange.

Please let us know any problems you are experiencing first using the contact information on our website. We aim to minimize the possibility of problems due to lack of information by informing users about our useful product that they will use for the first time. In this context, before concluding that the product is defective or inoperable, please try to use our products correctly by taking advantage of the instructions given to you regarding the use of the product and the information you will be given if you apply.